Frequently Asked Questions
Everything you need to know about shopping with Gentle Fawn.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking number so you can monitor its journey to your doorstep.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I care for my Gentle Fawn garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the inner garment tag. Generally, we suggest cold water washes and hanging to dry for most of our delicate fabrics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we typically recommend sizing up for a more relaxed fit or checking the specific fabric composition for stretch.